We can accommodate most photography jobs within one business day for NO ADDITIONAL CHARGE, and virtually all projects can be scheduled with 2-3 days notice.
We love shooting on rainy days - oftentimes the light is better. Plus we can always use our Blue Sky Replacement technology to make those cloudy days look blue & bright. We typically will not shoot during states of emergency, or during major snow storms. Our staff will reach out in advance to change any booking dates when necessary.
Please clean your property before our photographer arrives. Although our team is happy to help you move some small items to help improve the images, it's not the best use of our time. Allow our photographers to do what they do best!
We're happy to meet your homeowner directly - obviously we understand that we will be there as your representatives, and we strive for professionalism. We are also happy to photograph vacant/unoccupied properties on Lockbox.
We service nearly 2000 realtors & brokers across New England - all of our photographers shoot on the same equipment and settings, and are processed through the same editing techniques. We strive for brand symmetry regardless of which employee is on site. That said, if you prefer a photographer, you may request them in the NOTES section of your booking. The earlier you request a specific person & the more flexibility you have on time/date, the more likely it is we’ll be able to accommodate.
Payment essentially works like a hotel booking. We take a small deposit at the time of the booking, and the remainder of the funds are cleared automatically after the job has been performed. We hold a 25% deposit for two reasons - first, we validate the card you are paying with. Additionally, this deposit is tied into our cancellation policy - if we send a photographer out to the shoot, and no one shows up to meet us, we now have to pay a photographer for travel and time - and we've lost the opportunity to fill another job into our busy schedule. We consider this fee to be nominal - it will only be charged if you do not cancel within our generous cancellation window.
No refund will be provided for cancellations made less than 24 hours in advance, or in case of no-show. No cancellation fee applies for cancellations made 24 or more hours in advance.
Most of the MLS’s in New England do not allow the usage of Branded marketing materials on their website. That's why we create an Unbranded Tour specifically for the purpose of adding directly to MLS for you! Whenever you list a house, please remember to send us the MLS# and we will add the Unbranded media on your behalf.
“Branded” media refers to any piece of marketing that includes a realtors/brokers name, contact info or logo. Any marketing content that’s “Unbranded” will only feature the address of the property and no specific contact info.
Yes! We have relationships with a number of local MLS Partners including MLSPin & CCIMLS in Massachusetts. NEREN in Vermont & New Hampshire, SmartMLS in CT, and Statewide in Rhode Island. Please let us know ahead of time if you plan on adding your media to a different MLS and we can usually accommodate anything you may need.
One of the most consistent problems with Dropbox is that clients are downloading the ‘thumbnail’ images as opposed to the ‘HD images’ that we provide for you.
There is a telltale sign that you’ve downloaded the incorrect images. The ‘thumbnails’ will be SQUARE & will appear fuzzy & low quality.
You’ll know you have the correct images if the photos are ‘landscape’ & appear in high quality. You can check the ‘Image Size’ to confirm that you have the correct images.
All HD images will be sized at roughly 1920px wide by 1080px tall. If the images ARE NOT this size, you have downloaded the photos incorrectly.
How to resolve:
- Open the email we sent you with the link to the pictures - click on the link.
- DO NOT RIGHT CLICK ON THE THUMBNAILS TO DOWNLOAD INDIVIDUALLY!
- You can download the images correctly 2 ways:
1) **Recommended** In the upper right hand corner of your web browser, there will be a blue button that says ‘Download’ - if you click on the button, it will open a drop-down menu with 2 options...’Direct Download’ or ‘Save to my Dropbox’...If you want to download all of the HD images at once as a Zip File, select ‘Direct Download.’
2) If you’d prefer to only download specific images - start by Left-Clicking on a ‘Thumbnail’ - it will open up the image full screen. In the lower right hand corner, there will be an ellipsis (‘...’) - when you roll your mouse over, it will say ‘More Actions’ - click on the ellipsis & it will open up a menu. Click on ‘Download’ to download the individual HD image you’ve selected.
We have produced a video to help! Please check out our Video Tutorial page for further information.
Premium RUSH Photos will be available by 8 PM on the day of the shoot. Any other photo shoot will be ready for distribution by 3PM the day after the shoot. RUSH Floor Plans are available by end of business the next day. All other content varies - you will receive an email automatically upon completion. Take a look at our Delivery Timeline page for additional information. Please note - floor plans generated from 3D scans CANNOT be rushed as they are processed from the completed 3D model.
We're happy to do any photoshopping within reason. We remind you that you are responsible for any misrepresentation, so we don't recommend fixing scuffed wood floors - but if you would like us to perform an edit, feel free to ask - we'll either get it done or explain why it isn't feasible. This service is always included free of charge for up to 6 photos, and priced per photo for any further edits.
Editing requests received during business hours will be returned same day. Anything received after business hours will be returned by close of business the following day. Requests on video content may take an extra business day for processing & rendering times
Yes! We can provide you with Lossless EPS Images for an additional fee. Please contact us directly with any questions on this.
Floor Plans drawn on site are as-built, wall to wall, and measured to the nearest foot. All square footage calculations are provided on these estimations.
Yes, we're happy to note our measurements to the inch! Just add it to the Notes section of your booking.
Yes! Sending us your high resolution images will make any floor plan stand out.
All Video Tours are delivered via YouTube, and are hosted indefinitely for no charge. We simultaneously publish branded & unbranded, MLS-compliant versions of the tour. We'll send you the branded tour, and are prepared to link the unbranded version directly to your MLS listing as soon as you go live
We're happy to send you the files directly, as well as alternate versions, unbranded content or individual images in alternate formats for your own marketing materials. Just reach out to the same email address who sent you the content originally.
Yes! Sending us your high resolution images will make any video tour stand out.
3D Dollhouse Tours are hosted by Matterport through their website. We can provide branded & unbranded direct links, and we will embed the tour onto a web page as this is necessary to link to certain MLS organizations.
Unfortunately, the Dollhouse Tour is hosted through Matterport using proprietary technology - at the moment, there is no way to download the tour to use offline.
Unfortunately, the Dollhouse Tour is hosted through Matterport using proprietary technology - at the moment, there is no way to edit content within the scan. We can, however, "hide" any individual scan - so if something only shows up at one scan point, we can usually remove it without compromising the tour.
Floor plans generated from the 3D Dollhouse Scan are generated from the 3D model only once it has completed processing.
Not at this time - floor plans generated from the 3D Dollhouse Scan are generated from the 3D model only once it has completed processing.
Our photos are not digitally or visually watermarked with any of our company branding.
We grant you full and exclusive rights for any and all online and in print uses you may have including large scale recreation.
Glasshouse Media ultimately owns the copyright to our images and all of our marketing materials. However our customers are allowed to use the marketing pieces we create for them in perpetuity, for marketing or for your portfolio.
Still have questions? Contact us directly!
Office Hours: 9 A.M. - 5 P.M.
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